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Tips:Voice Mining with Text Mining

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Voice mining is a critical aspect of data mining especially in the environment of call centers or customer receptions. As voice is a key information to how the customer is responding, it is a very rich source of information where key issues and concerns can be identified. SAS provides voice mining tools that can be used with text mining by extracting digital voice information from third party vendors.

Submitted by Murphy Choy. Contact me at my Discussion Page.

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